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BCG’s publications present our latest thinking on today’s most important business topics. Through extensive surveys and rigorous analysis, our experts get to the heart of the issues that matter most to your business. We are always looking at the latest developments in all fields, exploring the trends that are essential for companies to consider in a rapidly changing competitive environment.

We have a long history of generating groundbreaking ideas and breakthrough concepts that have become standard practice for business today. Search our site for the BCG publications that can help you create advantage in your particular area of interest.

Latest Publications

  • Focus
  • May, 2016
  • Digital Technologies Raise the Stakes in Customer Service
  • Dag Fredrik Bjørnland, François Boulard, Nicolas Harlé, Yair Lehrer, Franck Luisada
  • Today's customer service pathways are particularly challenging: they involve many channels, platforms, devices, and points of interaction—which customers use in complex ways. To get customer service right, companies must manage all aspects of the increasingly digital customer relationship.
  • Read more on bcg.perspectives
  • Report
  • May, 2016
  • Global Capital Markets 2016: The Value Migration
  • Philippe Morel, Charles Teschner, Will Rhode, Shubh Saumya, Andre Vessid, Carsten Gubelt, Michael Strauß, Gwenhaël Le Boulay, Laila Worrell
  • BCG’s fifth annual capital markets report examines how unfavorable economic conditions, escalating capital requirements, and stubbornly high costs have continued to depress the performance of many investment banks globally. Yet the same cannot be said for the capital markets industry as a whole: it is thriving.
  • Read more on bcg.perspectives
  • Article
  • May, 2016
  • Health Systems Leapfrogging in Emerging Economies: Ecosystem of Partnerships for Leapfrogging
  • Mathieu Lamiaux, Lisandro Zarate
  • Emerging economics have an opportunity to leapfrog developed countries when it comes to building cost-effective and efficient health systems. BCG, in partnership with the World Economic Forum, shows how an “ecosystem approach” can bolster innovation and sustainability and thereby transform health systems in emerging economies.
  • Read more on bcg.perspectives

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