A business professor taught me that a consultant's holy grail is that moment when he or she becomes a client's "trusted advisor;" it wasn't until I started at BCG that I realized how much of a daily endeavor, rather than a long-term goal, that would actually be.
My team was helping a specialty insurance company undergo an organizational transformation, the kind of big change that tests the skills and willpower of every client team member every single day.
From day one, each of us on the team rolled up our sleeves and helped individual clients at all levels to develop customized tools, find new ways to analyze data, facilitate difficult meetings, and make the decisions that would see them through to a successful end.
On that project, I learned very quickly that our job at BCG is far more than coming up with the right answer for our clients. We help them to own those answers, and then we ensure that the answers translate into real change and impact.